Supervisor, Transborder/Domestic Cargo Operations

Key Responsibilities:

Team Supervision and Leadership

• Supervise a team of Transborder / Domestic Cargo Agents, providing guidance, support, and oversight to ensure effective execution of all operational tasks.
• Lead by example and work collaboratively as part of the team to maintain high productivity levels and a positive work environment.
• Provide regular coaching, training, and mentoring to cargo agents to improve performance, skills, and career development.
• Ensure team adherence to company policies, safety standards, and regulatory compliance.

Performance Management

• Monitor and manage individual and team performance, identifying areas for improvement and providing actionable feedback.
• Conduct regular performance evaluations and set clear goals to motivate and guide the team.
• Address performance issues promptly and constructively, fostering an environment of continuous improvement.

KPI Management and Reporting

• Track and report on critical KPIs related to cargo operations, including shipment timeliness, delivery accuracy, customer satisfaction, and issue resolution.
• Analyze performance data and trends to identify opportunities for operational efficiency and process improvement.
• Prepare and present reports on team performance, KPI achievement, and operational status to senior management.
• Implement strategies to ensure KPIs are met or exceeded, providing corrective actions when needed.

Operational Support

• Oversee daily cargo operations, ensuring smooth execution of shipments and compliance with all transportation and customs regulations.
• Troubleshoot and resolve operational challenges in collaboration with the team.
• Work with internal teams (logistics, customer service, and customs brokerage) to optimize operational processes and ensure timely deliveries.

Customer and Stakeholder Communication

• Ensure effective communication between the cargo team and internal/external stakeholders, including customers, customs brokers, and other departments.
• Address any escalated customer issues or concerns related to cargo operations, ensuring quick resolution and maintaining a high level of customer satisfaction.

Additional Information

• This is a remote position. Candidates must be able and willing to work from home with minimal supervision.
• The position requires a hands-on approach to both leadership and operational duties.
• Must be able to manage a team effectively while ensuring the smooth flow of daily cargo operations.