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Please Tell Us Your Hiring Needs

Customer Care Associate

Dorval, QC

Job ID 202262

Company Description

Our client is widely recognized as Canada’s leading food ingredient supplier, known for taking a product from inception through to development, manufacturing, packaging and distribution. They are looking to fill a critical role within their Customer Care Group.

Compensation

Competitive Compensation + Bonus + Benefits

The Opportunity

This position will manage multiple, ongoing tasks in conjunction with the Customer Care Team and Order Delivery. You will ensure exceptional customer case through the support and service of customer requirements within the organization.

Position Description

Manage orders and their processing accuracy to ensure prompt resolution and sales order confirmation
Take ownership of the customer care order inbox
Respond and communicate with existing customers and new clients
Update customer information into the system, addresses, contacts and their customer products codes
Respond to customer inquiries in a timely manner
Process order shipment documents from third party warehouses
Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements

Experience

Minimum 2 years of experience in a customer care/service role
Food industry background/industry experience preferred

Qualifications

Strong follow-up, problem solving, and decision-making skills
Excellent communication (verbal/written) skills, bilingual
Excellent computer skills (MS Word, Outlook, Excel) and proficient with ERP and WMS systems

Education

Post-secondary education.

Additional Information

Date Posted: April 6, 2023

Job Type: Permanent, Full-Time

Industries: Food and Beverage

Job Categories: Admin Support

Manages Others: No

Required Travel: No

Relocation Assistance: No

Keywords: #LI-DNI

Learn More About the Recruiter

Leslie Pittman

Leslie has a passion for exceeding internal and external client expectations, on a consistent basis. Her clients’ needs could range from permanent staffing to temporary contract staffing. No stone will be unturned to meet order fulfillment. With a vast knowledge of contract and project based positions, she can deliver numerous types of strategic staffing solutions within any sector of your organization.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
lpittman@stoakley.com

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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Leslie Pittman

lpittman@stoakley.com

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I would like to thank Magda for reaching out to me regarding a position. Had she not reached out to me directly I probably would not have considered the job. She took the time to thoroughly explain all the details about the position she was looking to fill and was always easily accessible and quick with responses when I had questions. From setting up the interview to ensuring all of the conditions of the offer had been met, Magda made the entire process very smooth and timely. Thank you again Magda for all of your help with transitioning me to my new career!

Melissa C.

Pharmacy Manager

Please Tell Us Your Hiring Needs

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Please Tell Us Your Hiring Needs

Customer Care Associate

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Education

Additional Information

Learn More About the Recruiter

How to Apply

About Stoakley-Stewart Consultants

What are we known for and how do we help?

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