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Customer Care Associate

Dorval, QC
Job ID 202262

Company Description

Our client is widely recognized as Canada’s leading food ingredient supplier, known for taking a product from inception through to development, manufacturing, packaging and distribution.  They are looking to fill a critical role within their Customer Care Group.

Compensation

Competitive Compensation + Bonus + Benefits

The Opportunity

This position will manage multiple, ongoing tasks in conjunction with the Customer Care Team and Order Delivery.  You will ensure exceptional customer case through the support and service of customer requirements within the organization.

Position Description

  • Manage orders and their processing accuracy to ensure prompt resolution and sales order confirmation
  • Take ownership of the customer care order inbox
  • Respond and communicate with existing customers and new clients
  • Update customer information into the system, addresses, contacts and their customer products codes
  • Respond to customer inquiries in a timely manner
  • Process order shipment documents from third party warehouses
  • Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements

Experience

  • Minimum 2 years of experience in a customer care/service role
  • Food industry background/industry experience preferred

Qualifications

  • Strong follow-up, problem solving, and decision-making skills
  • Excellent communication (verbal/written) skills, bilingual
  • Excellent computer skills (MS Word, Outlook, Excel) and proficient with ERP and WMS systems

Education

Post-secondary education.

Additional Information

Date Posted: April 6, 2023
Job Type: Permanent, Full-Time
Industries: Food and Beverage
Job Categories: Admin Support
Manages Others: No
Required Travel: No
Relocation Assistance: No
Keywords:

Learn More About the Recruiter

Leslie Pittman

Leslie has a passion for exceeding internal and external client expectations, on a consistent basis. Her clients’ needs could range from permanent staffing to temporary contract staffing. No stone will be unturned to meet order fulfillment. With a vast knowledge of contract and project based positions, she can deliver numerous types of strategic staffing solutions within any sector of your organization.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
lpittman@stoakley.com

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.  In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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