Customer Service Representative (Print/Packaging)

As a Customer Service Representative, you will play a vital role in supporting the organization’s clients and internal production teams by managing order entry, job documentation, and workflow coordination. This role is ideal for someone who is detail-oriented, organized, and thrives in a team-driven, customer-focused environment. If you thrive in a fast-paced, collaborative environment where accuracy and communication are key to every project’s success, then we encourage you to apply for this position.

• Serve as the main point of contact for customer inquiries, providing professional and timely support.
• Accurately enter and manage print orders into the system, ensuring all specifications and details are complete.
• Prepare and maintain order documentation including job tickets, proofs, and shipping information.
• Coordinate with internal teams (production, prepress, logistics) to ensure job flow and priorities are aligned.
• Proactively manage and prioritize multiple orders and deadlines in a fast-paced environment.
• Resolve issues quickly and professionally, escalating concerns as needed.
• Support continuous improvement of customer service processes and team collaboration.