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Please Tell Us Your Hiring Needs

Bilingual Customer Service Representative

Hybrid | Oshawa, ON

Job ID 202725

Company Description

This company is committed to excellence in the healthcare sector, fostering a vibrant, inclusive workplace that values your talents. Join a team that celebrates diversity and encourages professional growth, as they continue to develop as industry leaders in the market. Focused on patient care, they require a BILINGUAL Customer Service Representative.

Compensation

$45,000 – $52,000 annually, plus additional company perks.

The Opportunity

Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Customer Service Representative within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English.

This is a HYBRID role where you will be working partially from home (about 60%) and partially from the office (about 40%).

Position Description

As a Bilingual Customer Service Representative, you’ll play a pivotal role connecting the company’s healthcare services with valued customers/patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care. Your responsibilities will include but are not limited to:

Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.
Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.
Promptly addressing customer inquiries about the program.
Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.
Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research.
Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability.
Conducting thorough reimbursement investigations with both private and public reimbursement providers.
Ensuring information supplied by patients and healthcare providers is accurate and valid.

Experience

Minimum of 2+ years of experience in a bilingual (French/English) Customer service role.
Computer proficiency a MUST; MS Office, Google, and Adobe applications.
Experience with reimbursement programs or with patient support programs an asset.
Experience working in the healthcare or pharmaceutical or insurance sectors an asset.

Qualifications

Fluency in both FRENCH and ENGLISH is a MUST.
Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment.
Ability to work independently.

Education

Completion of post-secondary school required.

Additional Information

Date Posted: June 7, 2024

Job Type: Hybrid, Permanent, Full-Time

Industries: Healthcare

Job Categories: Healthcare

Manages Others: No

Required Travel: No

Relocation Assistance: No

Keywords: #LI-DNI

Learn More About the Recruiter

Magda Salem, B.Sc

Magda is our Construction Division Manager. Minus the hard hat and steel toed boots, she is a true industry expert! Working with General Contractors, Trades, Owners, Engineers, Architects, Consulting firms, Developers and Landlords, she is able to talk the talk, allowing her to build trust, confidence and stronger relationships and credibility with clients and candidates alike.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
msalem@stoakley.com

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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Magda Salem, B.Sc

msalem@stoakley.com

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I would like to thank Magda for reaching out to me regarding a position. Had she not reached out to me directly I probably would not have considered the job. She took the time to thoroughly explain all the details about the position she was looking to fill and was always easily accessible and quick with responses when I had questions. From setting up the interview to ensuring all of the conditions of the offer had been met, Magda made the entire process very smooth and timely. Thank you again Magda for all of your help with transitioning me to my new career!

Melissa C.

Pharmacy Manager

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Please Tell Us Your Hiring Needs

Bilingual Customer Service Representative

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Learn More About the Recruiter

How to Apply

About Stoakley-Stewart Consultants

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