• Accounting & Finance
    Accounting & Finance
  • Administrative & Clerical
    Administrative & Clerical
  • Construction
    Construction
  • Engineering
    Engineering
  • Food and Beverage
    Food and Beverage
  • Franchising
    Franchising
  • Freight Forwarding, Customs & Trade
    Freight Forwarding, Customs & Trade
  • HSSE (Health, Safety, Security & Environment)
    HSSE (Health, Safety, Security & Environment)
  • Human Resources
    Human Resources
  • HVAC/R
    HVAC/R
  • Information Technology
    Information Technology
  • Manufacturing
    Manufacturing
  • Media, Print, & Packaging
    Media, Print, & Packaging
  • Not-For-Profit
    Not-For-Profit
  • Pharmaceuticals & Chemicals
    Pharmaceuticals & Chemicals
  • Property & Facilities Management
    Property & Facilities Management
  • Quality Assurance & Quality Control
    Quality Assurance & Quality Control
  • Sales & Marketing
    Sales & Marketing
  • Senior Management
    Senior Management
  • Skilled Trades
    Skilled Trades
  • Supply Chain, Logistics & Distribution
    Supply Chain, Logistics & Distribution
  • Gigworks, Temp & Contract Services
    Gigworks, Temp & Contract Services

Customer Care Associate

Dorval, QC
Job ID 202262

Company Description

Our client is widely recognized as Canada’s leading food ingredient supplier, known for taking a product from inception through to development, manufacturing, packaging and distribution.  They are looking to fill a critical role within their Customer Care Group.

Compensation

Competitive Compensation + Bonus + Benefits

The Opportunity

This position will manage multiple, ongoing tasks in conjunction with the Customer Care Team and Order Delivery.  You will ensure exceptional customer case through the support and service of customer requirements within the organization.

Position Description

  • Manage orders and their processing accuracy to ensure prompt resolution and sales order confirmation
  • Take ownership of the customer care order inbox
  • Respond and communicate with existing customers and new clients
  • Update customer information into the system, addresses, contacts and their customer products codes
  • Respond to customer inquiries in a timely manner
  • Process order shipment documents from third party warehouses
  • Ensure compliance with all health and safety regulations, GMP’s and HACCP requirements

Experience

  • Minimum 2 years of experience in a customer care/service role
  • Food industry background/industry experience preferred

Qualifications

  • Strong follow-up, problem solving, and decision-making skills
  • Excellent communication (verbal/written) skills, bilingual
  • Excellent computer skills (MS Word, Outlook, Excel) and proficient with ERP and WMS systems

Education

Post-secondary education.

Additional Information

Date Posted: April 6, 2023
Job Type: Permanent, Full-Time
Industries: Food and Beverage
Job Categories: Admin Support
Manages Others: No
Required Travel: No
Relocation Assistance: No
Keywords:

Learn More About the Recruiter

Leslie Pittman

Leslie has a passion for exceeding internal and external client expectations, on a consistent basis. Her clients’ needs could range from permanent staffing to temporary contract staffing. No stone will be unturned to meet order fulfillment. With a vast knowledge of contract and project based positions, she can deliver numerous types of strategic staffing solutions within any sector of your organization.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
lpittman@stoakley.com

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs.  In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
Click here to view ALL of our open jobs.

What are we known for and how do we help?

  • Helping talented professionals secure new, exciting and rewarding career opportunities
  • Treating each unique individual with professionalism, respect and integrity
  • Meeting your distinct needs by matching you with the right corporate culture

Privacy Policy

Our Corporate systems comply with the provisions of the Personal Information Protection and Electronics Documents Act (“PIPEDA”) which became effective January 1, 2004. Click here to view our complete Privacy Policy.

Consent Policy

By you (“the applicant”) submitting your resumé and/or personal information here, grant Stoakley-Stewart Consultants Ltd. (“SSC”) the right to use personal data for recruitment and selection purposes. The applicant understands that the applicant’s personal information is only collected, used and disclosed by SSC in accordance with this form or otherwise as permitted by law. The applicant authorizes SSC to collect, use and disclose their personal information in order to attempt to assist them in gaining employment with of one of SSC’s clients. For this purpose and as part of this process, the applicant authorizes SSC to take a number of steps, typically including, but not necessarily limited to: Obtaining their resumé and references (and any updates thereof); Interviewing them; Producing a video-clip of them; Speaking with their references; Verifying information and performing other searches and checks, done either by SSC or by an independent agency on behalf of SSC; Evaluating information about the applicant to analyze their suitability to potential positions; Disclosing any information about the applicant as provided by the applicant, by references and by other sources to any present or future client of SSC who, based on the applicant’s qualifications, work requirements, desires and other factors and determined solely in the discretion of SSC, has or may have a position to which the applicant is or may be suited. The applicant understands that SSC will not disclose their information to a present or future client without speaking to the applicant first and receiving the applicant’s verbal consent.

Follow Us for the Latest Jobs, Career Advice and Job Market Trends

FILLED

FILLED

Social Stream