Large Loss Project Manager

Reporting to senior leadership responsible for large and complex loss, the Large Loss Project Manager is a key operational leader. The role is accountable for project delivery, financial performance, customer experience, and effective coordination across internal team members, trades, homeowners, adjusters, and industry partners.

• Project leadership and performance. Take ownership of assigned large and complex loss files and contribute to the achievement of annual sales, performance, service, and customer-experience goals.
• Estimating and bid management. Understand and execute competitive bids; ensure emergency and building estimates accurately reflect the required scope of work and support appropriate project margins.
• Budgeting and financial control. Prepare project budgets, establish effective draw schedules, issue and manage trade purchase orders, protect target margins, and support timely collection of accounts receivable.
• Planning and resource coordination. Develop formal work-delivery schedules that maximize efficiency, productivity, and profitability while ensuring Project Coordinators, Construction Managers, and other resources are properly equipped and effectively utilized.
• Trade partner management. Build and maintain a reliable, capable network of trades and ensure work is completed in accordance with approved scopes, work orders, quality expectations, and project schedules.
• File and compliance management. Maintain current, accurate project documentation in the organization’s restoration management and estimating platforms, and ensure delivery complies with applicable service-level agreements.
• Stakeholder communication. Communicate clearly and professionally with homeowners, adjusters, internal stakeholders, and industry partners throughout the project lifecycle.
• Customer experience and quality. Deliver a consistently high standard of customer experience, supported by quality workmanship, proactive communication, and strong customer-satisfaction outcomes.
• Safety and employment standards. Apply working knowledge of Ontario occupational health and safety and employment standards requirements, and follow company direction regarding applicable federal, provincial, and municipal guidelines.
• Team leadership. Model the organization’s values, support the development of team members, and help create a culture of accountability, collaboration, and continuous improvement.