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Order Desk and Custom Service Representative

Vancouver, BC
Job ID 202040

Company Description

Sustainable building comfort is a multi-billion dollar industry in North America, and our client is an industry leader in the manufacture and sales of innovative heat pump technology offering heating, cooling and ventilation solutions. This world class, respected, renowned and established solutions service provider is looking to offer you the opportunity to be part of their great team

Compensation

As the Order Desk and Customer Service Representative you are depended upon to perform a complementary mix of functions. In so doing, you will provide exemplary customer service support to both internal and external clients. Your communication skills will set you apart, serving you to expertly communicate with clients regarding the status of their order(s), product availability and pricing. Your keen judgement, both proactive and reactive, will be your ally as you work to ensure an “above and beyond” standard of service. All of this in the spirit of achieving and maintaining the highest levels of customer satisfaction.

Experience

  • Minimum of 3-5 years of experience working in a similar role, preferably within the HVAC industry.
  • Intermediate Microsoft Excel skills required and previous experience working with computerized order entry (ERP) system. Experience working with Sage is a definite asset.

Qualifications

  • Strong organizational capabilities with solid interpersonal, written communications and analytical skills.
  • Demonstrated excellence in organization and time management skills with ability to multi-task in a fast paced environment.
  • Team oriented, self-motivated and goal-oriented focus with eager willingness to learn.
  • Bilingual English/French is a definite asset.

Education

College diploma, university degree, or equivalent work experience

Additional Information

Date Posted: February 6, 2021
Job Type: Permanent, Full-Time
Industries: H.V.A.C./Refrigeration
Job Categories: Admin Support
Manages Others: No
Required Travel: No
Relocation Assistance: No
Keywords:

Learn More About the Recruiter

Deborah Milo

Deborah boasts large, multi-national clients whom are major global players in their respective industries. She unearths hard to find, talented professionals across North America and abroad for her clients’ most important positions, often in short order and always to the extreme delight of those employers with whom she has become an invaluable partner. While she works across a variety of industries, over time Deborah has carved out a particular niche and is recognized as a talent authority in the manufacturing sector and the HVAC industry.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
dmilo@stoakley.com

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank, or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting, but never in the decision-making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result, we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs.

Stoakley-Stewart Consultants Ltd. is committed to providing an inclusive and accessible recruitment experience. We consider all qualified individuals for client introduction and employment opportunities without regard to characteristics protected by applicable human rights legislation.

Accommodations are available upon request for applicants with disabilities throughout the recruitment, assessment, and selection process. If you require accommodation, please advise your Stoakley-Stewart recruitment consultant and we will work with you to meet your individual accessibility needs.

See ALL of our open jobs at: https://www.stoakley.com/opportunities/

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