Pharmacy Assistant

Compounding Responsibilities

• Prepare sterile and non-sterile pharmaceutical preparations following established formulas, standard operating procedures, and regulatory guidelines.
• Perform compounding using aseptic technique in a controlled laboratory environment.
• Accurately complete and verify calculations related to prescription formulations.
• Document compounding activities and maintain detailed records for the cleanroom facility.
• Conduct air and surface sampling as required.
• Monitor and maintain laboratory inventory including expiry checks and stock counts.

Pharmacy Operations

• Enter patient information, billing details, and prescription data accurately into pharmacy systems.
• Process new and refill prescriptions and support third-party adjudication and insurance billing.
• Coordinate with patient support programs to resolve insurance issues and facilitate compassionate medication access where applicable.
• Monitor outstanding insurance issues and assist with payment collections as required.
• Respond to phone calls, emails, and patient refill requests in a professional manner.
• Manage prescription and over-the-counter inventory including ordering, tracking, and expiry management.

Clinic Order & Verification

• Communicate with healthcare providers, clinics, and team members regarding orders, supplies, billing, and deliveries.
• Prioritize and process incoming clinic orders to ensure accuracy and timeliness.
• Manage orders and deliveries through various technological platforms including pharmacy software and internal communication systems.
• Prepare clinic orders including order entry, packaging, and purchase order coordination.
• Ensure proper handling and packaging of temperature-controlled products when required.
• Verify incoming and outgoing stock transfers between locations and investigate inventory discrepancies.