Regional Service Manager

As the Regional Service Manager, you will play a pivotal role in shaping the customer experience while ensuring operational excellence throughout the region. Reporting directly to the General Manager of Service, this role is both strategic and tactical, ideal for a leader who thrives in fast-paced, customer-focused environments.

• Champion the growth of service revenue through proactive account development, contract renewals, and strategic customer engagement
• Build and maintain strong, trusted client relationships while delivering a seamless and high-impact aftermarket service experience
• Develop, issue, and process service and maintenance program (AMP) quotes and purchase orders
• Oversee daily technician scheduling and resource allocation to ensure optimal coverage and timely response to service requests
• Coordinate ongoing training and certification initiatives in collaboration with the national service team, including hands-on sessions using showroom machinery
• Recruit, mentor, and retain top service talent, while strategically leveraging senior technicians to onboard and train junior staff
• Serve as a regional escalation point for technical support—via phone, on-site visits, or through collaboration with product specialists
• Conduct site visits and installation checklist reviews to ensure customer satisfaction and quality assurance
• Act as a liaison with international technical teams, providing detailed reports and insights on service trends, warranty issues, and technical challenges
• Support operations by assisting with parts sourcing, inventory management, and customer service inquiries
• Monitor and control departmental costs by maximizing technician utilization and minimizing downtime
• Oversee administrative functions including expense approvals, time sheets, service reports, and warranty claims via internal systems
• Ensure compliance with health and safety protocols while fostering a culture of safety and accountability
• Continuously seek ways to improve processes, enhance service delivery, and meet the evolving needs of customers and the organization