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Please Tell Us Your Hiring Needs

Service Manager

Montreal, QC | Remote

Job ID 10264

Company Description

Join a global leader at the forefront of their industry as a Service Manager, where your expertise in technical service management will directly shape customer satisfaction and operational excellence across Ontario and Manitoba. Based in Quebec, you’ll be the go-to expert, providing crucial support and training to service partners, ensuring high performance standards and maintaining industry-leading service levels.

Compensation

A competitive compensation package is on offer, consisting of, but not limited to:

Strong and industry-competitive
Comprehensive benefits (mental, dental, vision)
Company vehicle
Bonus plan
Pension plan

The Opportunity

This dynamic, highly autonomous role is ideal for a bilingual technical professional with strong leadership skills, gas certification, and a passion for continuous learning. If you’re motivated by travel, technical problem-solving, and influencing the success of a growing Canadian operation—this is your chance to make an impact while advancing your career.

Position Description

Act as the primary technical resource, providing expert support and guidance to service partners across Ontario and Manitoba.
Regularly evaluate and analyze service partner performance metrics, driving continuous improvement through monthly performance reviews.
Conduct detailed annual assessments of service partner capabilities, ensuring high standards and consistent quality of service delivery.
Deliver hands-on technical training to service partners, equipping them to excel in diagnostics, repairs, and installations.
Travel extensively (approximately 50%), conducting onsite evaluations and proactively identifying areas for service improvement.
Oversee efficient processing and validation of warranty and installation claims, ensuring accurate and timely reimbursement.
Support and manage service requirements for key national accounts, building strong relationships and ensuring ongoing satisfaction.
Provide scheduled after-hours technical support coverage (one week every three months, including weekends).
Participate in periodic business trips to the USA (approximately 3-4 times per year) for training, collaboration, and professional development.
Take initiative on additional projects and responsibilities as required.

Experience

At least 5 years of supervisory or management experience in technical service roles, ideally within food service equipment, HVAC, oil and gas, or similar fields.
Strong technical proficiency, able to quickly grasp new systems, interpret wiring diagrams, and understand gas system fundamentals.
Hands-on experience diagnosing and repairing complex technical equipment, ideally within commercial food service, HVAC, or related industries.

Qualifications

Proven capability using diagnostic tools, including multimeters and gas pressure gauges, for troubleshooting and equipment assessments.
Completion of a technical diploma or apprenticeship (minimum two-year program); a college or university degree is a significant asset.
Demonstrated success conducting technical training sessions, coaching technicians, and mentoring service teams.
Proficiency with Microsoft Office suite (Excel, PowerPoint) and familiarity with CRM software platforms.
Exceptional interpersonal and communication skills in English (written and verbal); bilingual capability strongly preferred.
Track record of successfully managing relationships with technicians, customers, suppliers, and stakeholders.

Education

Completion of a technical diploma or apprenticeship (minimum two-year program); a college or university degree is a significant asset.

Additional Information

Date Posted: April 10, 2025

Job Type: Permanent, Full-Time, Remote

Industries: Appliances

Job Categories: Manufacturing/Production/Operations

Manages Others: Yes

Required Travel: Some (50%)

Relocation Assistance: No

Keywords: #LI-DNI

Learn More About the Recruiter

Deborah Milo

Deborah boasts large, multi-national clients whom are major global players in their respective industries. She unearths hard to find, talented professionals across North America and abroad for her clients’ most important positions, often in short order and always to the extreme delight of those employers with whom she has become an invaluable partner. While she works across a variety of industries, over time Deborah has carved out a particular niche and is recognized as a talent authority in the manufacturing sector and the HVAC industry.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
dmilo@stoakley.com

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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Deborah Milo

dmilo@stoakley.com

Learn More

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Please Tell Us Your Hiring Needs

Application Form

Personal Details

Employment History

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Please Tell Us Your Hiring Needs

Service Manager

Company Description

Compensation

The Opportunity

Position Description

Experience

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Education

Additional Information

Learn More About the Recruiter

How to Apply

Existing Vacancy

Use of Artificial Intelligence

About Stoakley-Stewart Consultants

What are we known for and how do we help?

Follow Us for the Latest Jobs, Career Advice and Job Market Trends

More Opportunities Like This

Testimonials

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