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Bilingual Customer Service Representative

Hybrid | Oshawa, ON
Job ID 202725

Company Description

This company is committed to excellence in the healthcare sector, fostering a vibrant, inclusive workplace that values your talents. Join a team that celebrates diversity and encourages professional growth, as they continue to develop as industry leaders in the market. Focused on patient care, they require a BILINGUAL Customer Service Representative.

Compensation

$45,000 – $52,000 annually, plus additional company perks.

The Opportunity

Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Customer Service Representative within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English.

This is a HYBRID role where you will be working partially from home (about 60%) and partially from the office (about 40%).

Position Description

As a Bilingual Customer Service Representative, you’ll play a pivotal role connecting the company’s healthcare services with valued customers/patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care. Your responsibilities will include but are not limited to:

  • Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.
  • Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.
  • Promptly addressing customer inquiries about the program.
    Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.
  • Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research.
  • Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability.
  • Conducting thorough reimbursement investigations with both private and public reimbursement providers.
  • Ensuring information supplied by patients and healthcare providers is accurate and valid.

Experience

  • Minimum of 2+ years of experience in a bilingual (French/English) Customer service role.
  • Computer proficiency a MUST; MS Office, Google, and Adobe applications.
  • Experience with reimbursement programs or with patient support programs an asset.
  • Experience working in the healthcare or pharmaceutical or insurance sectors an asset.

Qualifications

  • Fluency in both FRENCH and ENGLISH is a MUST.
  • Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment.
  • Ability to work independently.

Education

Completion of post-secondary school required.

Additional Information

Date Posted: June 7, 2024
Job Type: Hybrid, Permanent, Full-Time
Industries: Healthcare
Job Categories: Healthcare
Manages Others: No
Required Travel: No
Relocation Assistance: No
Keywords:

Learn More About the Recruiter

Magda Salem, B.Sc

Magda is our Construction Division Manager. Minus the hard hat and steel toed boots, she is a true industry expert!  Working with General Contractors, Trades, Owners, Engineers, Architects, Consulting firms, Developers and Landlords, she is able to talk the talk, allowing her to build trust, confidence and stronger relationships and credibility with clients and candidates alike.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
msalem@stoakley.com

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank, or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting, but never in the decision-making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result, we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs.

Stoakley-Stewart Consultants Ltd. is committed to providing an inclusive and accessible recruitment experience. We consider all qualified individuals for client introduction and employment opportunities without regard to characteristics protected by applicable human rights legislation.

Accommodations are available upon request for applicants with disabilities throughout the recruitment, assessment, and selection process. If you require accommodation, please advise your Stoakley-Stewart recruitment consultant and we will work with you to meet your individual accessibility needs.

See ALL of our open jobs at: https://www.stoakley.com/opportunities/

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Magda Salem, B.Sc
msalem@stoakley.com
Learn More

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