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Please Tell Us Your Hiring Needs

Bilingual Customer Service Representative

Hybrid | Oshawa, ON

Job ID 202725

Company Description

This company is committed to excellence in the healthcare sector, fostering a vibrant, inclusive workplace that values your talents. Join a team that celebrates diversity and encourages professional growth, as they continue to develop as industry leaders in the market. Focused on patient care, they require a BILINGUAL Customer Service Representative.

Compensation

$45,000 – $52,000 annually, plus additional company perks.

The Opportunity

Seize the chance to showcase your BILINGUAL skills and passion for exceptional service in a dynamic role as a BILINGUAL Customer Service Representative within the healthcare sector. Collaborate with patients to provide exceptional patient care through effective communication in both French and English.

This is a HYBRID role where you will be working partially from home (about 60%) and partially from the office (about 40%).

Position Description

As a Bilingual Customer Service Representative, you’ll play a pivotal role connecting the company’s healthcare services with valued customers/patients. Your fluency in both FRENCH and ENGLISH will ensure seamless communication and exceptional service delivery in patient care. Your responsibilities will include but are not limited to:

Collaborating with patients and third-party payers to eliminate obstacles hindering patient access to medications.
Effectively raising awareness about program services among healthcare providers (HCPs), their staff, and patients.
Promptly addressing customer inquiries about the program.
Continuously monitor patients’ coverage limits and renewal thresholds to guarantee uninterrupted therapy.
Facilitating medication access and expediting time to therapy by offering support for access and reimbursement, assisting with patient out-of-pocket expenses, and conducting comprehensive coverage research.
Engaging with patients, Healthcare providers and staff to provide education and services related to medication acquisition, access, coverage, reimbursement, and affordability.
Conducting thorough reimbursement investigations with both private and public reimbursement providers.
Ensuring information supplied by patients and healthcare providers is accurate and valid.

Experience

Minimum of 2+ years of experience in a bilingual (French/English) Customer service role.
Computer proficiency a MUST; MS Office, Google, and Adobe applications.
Experience with reimbursement programs or with patient support programs an asset.
Experience working in the healthcare or pharmaceutical or insurance sectors an asset.

Qualifications

Fluency in both FRENCH and ENGLISH is a MUST.
Strong communication skills, a customer-centric approach, and the ability to excel in a fast-paced environment.
Ability to work independently.

Education

Completion of post-secondary school required.

Additional Information

Date Posted: June 7, 2024

Job Type: Hybrid, Permanent, Full-Time

Industries: Healthcare

Job Categories: Healthcare

Manages Others: No

Required Travel: No

Relocation Assistance: No

Keywords: #LI-DNI

Learn More About the Recruiter

Magda Salem, B.Sc

Magda is our Construction Division Manager. Minus the hard hat and steel toed boots, she is a true industry expert! Working with General Contractors, Trades, Owners, Engineers, Architects, Consulting firms, Developers and Landlords, she is able to talk the talk, allowing her to build trust, confidence and stronger relationships and credibility with clients and candidates alike.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
msalem@stoakley.com

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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Magda Salem, B.Sc

msalem@stoakley.com

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John has filled numerous roles for me over the years, and no matter how much he has going on he’s always up for the challenge of recruiting for a new role. One thing that’s refreshing about him is his positive attitude and friendly nature. He always takes the time to perform an in depth search of the market and submits candidates that are suited to your business. I look forward to working with John for many years to come.

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Please Tell Us Your Hiring Needs

Application Form

Personal Details

Employment History

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Past Employment #2

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Please Tell Us Your Hiring Needs

Bilingual Customer Service Representative

Company Description

Compensation

The Opportunity

Position Description

Experience

Qualifications

Education

Additional Information

Learn More About the Recruiter

How to Apply

Existing Vacancy

Use of Artificial Intelligence

About Stoakley-Stewart Consultants

What are we known for and how do we help?

Follow Us for the Latest Jobs, Career Advice and Job Market Trends

More Opportunities Like This

Testimonials

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