Customer Service Co-ordinator

As Customer Service Co-ordinator, you will support customers from the point an order is received through to final delivery. You will enter and monitor orders, keep customers updated, coordinate with internal teams, and help ensure products are dispatched accurately, on schedule, and in line with customer expectations.

You will be a key daily contact for customer questions received by phone and email. This may include updates on order status, product availability, pricing, delivery timing, samples, or new product-related requests. When questions or concerns arise, you will be expected to take ownership, gather the right information, and work with the appropriate departments to find practical answers.

You will also support the wider business by assisting with sales administration, raising purchase and sales orders, attending customer or internal meetings when needed, helping resolve invoicing or month-end queries, and supporting teammates during holiday periods or busier stretches.

• Acting as a regular point of contact for customers by phone and email
• Keeping customers informed on orders, availability, pricing, samples, and product-related requests
• Entering, raising, and tracking purchase and sales orders
• Liaising with sales, operations, supply chain, accounts, and product-related teams
• Helping ensure orders move smoothly from receipt through to delivery
• Following up on customer questions, order issues, delivery concerns, and pricing queries
• Supporting sample requests and new product-related customer activity
• Assisting the sales team with administrative and customer-related support
• Attending internal or customer meetings when required
• Supporting accounts with invoicing, month-end, or year-end questions
• Helping cover team workload during holidays or busy periods
• Travelling occasionally, if required by the business

This is a hands-on coordination role suited to someone who understands that strong customer service is not just about being pleasant. It is about accuracy, follow-through, clear communication, and doing what you said you would do.