Field Operations Manager

Reporting to senior mitigation leadership, the Field Operations Manager is responsible for the effective execution of job-site mitigation work.

The role has direct accountability for productivity, quality and budgetary compliance across field mitigation operations, excluding contents and cleaning activities.

This is a hands-on leadership position. You will be expected to maintain regular visibility on active job sites, support and develop the field team, make sure resources are being used effectively, and ensure work is completed safely, efficiently and in accordance with approved project requirements.

• Field operations leadership. Take ownership of the day-to-day performance of mitigation field operations with particular emphasis on productivity, workmanship, responsiveness and budget compliance.
• Team oversight and development. Provide Mitigation Technicians and Mitigation Team Leaders with the direction, equipment, best practices, coaching and skills development required to perform effectively.
• Staffing and resource management. Help maintain appropriate employee and sub-trade capacity to meet operational demands and changing project requirements.
• Job-site leadership. Maintain regular in-person attendance on active job sites to evaluate progress, support teams, address issues and reinforce performance expectations.
• Quality and budget control. Ensure work completed by Mitigation Technicians, Team Leaders and sub-trades complies with project work orders, approved budgets and organizational quality standards.
• Operational improvement. Continuously identify opportunities to make onsite response and service delivery more efficient, consistent and responsive.
• Customer experience. Help ensure employees and trade partners deliver high-quality work and a professional customer experience throughout the mitigation process.
• Equipment management. Ensure field equipment is accurately tracked, properly maintained and available when required.
• Vehicle readiness. Ensure service vehicles are clean, organized, appropriately stocked and maintained to support effective field response.
• File documentation. Ensure field documentation is complete, accurate and properly prepared for submission into the organization’s file-management systems.
• Performance management. Prepare written annual performance reviews for Mitigation Technicians and support senior mitigation leadership in evaluating Mitigation Team Leaders.
• Safety leadership. Ensure mitigation employees work safely and in accordance with the Ontario Occupational Health and Safety Act and applicable organizational requirements.
• Safety communication and training. Lead regular safety discussions covering current issues, best practices and operational concerns, and provide or arrange additional training when required.
• Emergency response. Participate personally in the on-call requirements necessary to support the organization’s 24/7 emergency-response commitment.