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Please Tell Us Your Hiring Needs

Manager, Operations

Toronto, ON

Job ID 10452

Company Description

Our client is a large, public-facing service provider operating critical infrastructure across an urban environment. With a strong commitment to customer experience, safety, and operational excellence, they deliver essential services 24 hours a day, 7 days a week. They are a culture that values accountability, collaboration, continuous improvement, and leadership at every level.

Compensation

Competitive salary of $80,000 to $90,000 (commensurate with experience), comprehensive benefits package, pension, paid time off, and professional development opportunities.

The Opportunity

This is a highly visible and impactful leadership role for an experienced operations professional who thrives in a fast-paced, service-driven environment. As the Manager, Operations, you will serve as the senior operational leader on shift, ensuring seamless, safe, and efficient operations across multiple sites.

You will play a critical role in frontline leadership, emergency response, customer experience, labour relations, and operational performance. You will have the opportunity to influence strategy, implement process improvements and service delivery initiatives across a large and complex operation.

Position Description

Reporting to the Director of Operations, this role is responsible for overseeing day-of operations across all revenue channels and facilities while delivering performance results aligned with business and financial targets. Some of your key responsibilities will include, but are not limited to:

Providing 24/7 operational leadership during assigned shifts
Leading and supporting frontline operations teams to ensure safe, reliable, and consistent service delivery
Managing urgent, emergency, and escalated operational issues involving staff, customers, facilities, or property
Monitoring and reporting on KPIs, operational performance, and daily business activities
Ensuring high standards of appearance, maintenance, safety, and functionality across facilities, vehicles, and equipment
Supporting special events, new product rollouts, and service enhancements
Driving continuous improvement through operational planning, process development, and change management initiatives
Leading staff engagement, coaching, performance management, and labour relations activities within a unionized environment
Ensuring compliance with employment legislation, collective agreements, health and safety standards, and internal policies
Managing operational resources, including budgets, staffing, and equipment

Please note, this role requires frequent travel between facilities and a hands-on leadership presence in the field.

Experience

Minimum of 5 years’ experience in facilities operations, or a comparable service-based operational environment
Minimum of 3 years’ experience in a supervisory or management role, preferably within a unionized setting
Proven experience managing frontline teams, emergency situations, and customer-facing operations
Experience with budgeting, performance metrics, and operational reporting

Qualifications

Strong leadership, decision-making, and problem-solving skills
Excellent communication and interpersonal abilities
Demonstrated ability to remain calm and decisive in high-pressure situations
Strong working knowledge of employment and labour legislation, including health and safety regulations
Proficiency with Microsoft Office and operational reporting tools
Valid Ontario Class G Driver’s License

Education

A university degree or college diploma in Business, Operations Management, or a related field is considered an asset.

Additional Information

Date Posted: December 23, 2025

Job Type: Permanent, Full-Time

Industries: Transportation

Job Categories: Manufacturing/Production/Operations

Manages Others: Yes

Required Travel: Some (50%)

Relocation Assistance: No

Learn More About the Recruiter

Valerie Yuricek

Valerie specializes in the placement of staff at all levels from entry-level to senior management within Property & Facilities. Her in-depth knowledge of the industry allows Valerie to source candidates that match the criteria of her clients. She prides herself on working on behalf of both Client and Candidate and ensuring the perfect fit for both parties.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
vyuricek@stoakley.com

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting but never in the decision making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result we provide professional recruiting services to clients and candidates in a variety of industries, functions and geographies. This expansive breadth of experience allows us, as a firm, to successfully satisfy all of your hiring/employment needs. In accordance with Canadian laws, it is the policy of Stoakley-Stewart Consultants to consider all qualified individuals for available positions without regard to race, colour, religion, sexual orientation, country of origin, age, disability etc.
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Helping talented professionals secure new, exciting and rewarding career opportunities
Treating each unique individual with professionalism, respect and integrity
Meeting your distinct needs by matching you with the right corporate culture

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Valerie Yuricek

vyuricek@stoakley.com

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John was an amazing recruiter. He reached out to me at first regarding the amazing opportunity with his client. He was supporting me throughout the whole process. Would call me before the interview to give me tips and would call me after the interview to see how it went. John would constantly keep me updated as well and he would always have a positive mindset to keep me motivated throughout the entire hiring process. John maintained his professionalism at all times and he made sure that he listened to all of my concerns as well. John helped me so much to obtain this position and I am beyond grateful to have met John and I wish him nothing but the best.

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Please Tell Us Your Hiring Needs

Application Form

Personal Details

Employment History

Most Recent Employment

Past Employment #1

Past Employment #2

Upload Files

Please Tell Us Your Hiring Needs

Manager, Operations

Company Description

Compensation

The Opportunity

Position Description

Experience

Qualifications

Education

Additional Information

Learn More About the Recruiter

How to Apply

Existing Vacancy

Use of Artificial Intelligence

About Stoakley-Stewart Consultants

What are we known for and how do we help?

Follow Us for the Latest Jobs, Career Advice and Job Market Trends

More Opportunities Like This

Testimonials

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