Program Manager – Freight Forwarding (12 Month Contract)

The Program Manager will oversee transportation-related programs and help ensure that services are delivered efficiently, accurately, and in line with client expectations. This includes managing project documentation, supporting implementation activity, monitoring deliverables, coordinating stakeholders, and helping resolve issues before they slow progress.

A major part of the role involves acting as a key connection point between internal teams, external partners, carriers, customers, and other stakeholders involved in the transportation process. From booking through payment, the Program Manager will help ensure that workflows are clear, timelines are understood, and the right people are engaged at the right time.

The role also includes identifying opportunities to improve customer satisfaction, optimize tools and processes, and contribute to customized supply chain solutions. The Program Manager – Freight Forwarding will be expected to lead change, communicate clearly, challenge processes when needed, and help transfer knowledge to internal teams so improvements are understood and adopted.

Financial and operational accountability are also important. This includes tracking project-related financials, monitoring budget versus actual resource usage, reporting on billings where applicable, and ensuring projects are delivered on time, within budget, and at a high standard of quality.