Air Freight Manager

In this role, you will oversee the air cargo department and take responsibility for how the work gets done from start to finish. That includes bookings, pickups, shipment files, documentation, customer updates, vendor coordination, invoicing, issue resolution, and the follow-up that keeps customers confident.

You will also look at how the department operates and where it can improve. That may mean tightening up SOPs, adjusting workflows, improving communication between team members, reviewing vendor performance, negotiating rates, or making sure the right people are covering the right work at the right time.

This is not a role that sits only behind a desk. You will work closely with your team, customers, airlines, cartage providers, vendors, suppliers, internal departments, and sales colleagues. You will also support client meetings, help identify additional business opportunities, and contribute to revenue targets and budget planning.

Key responsibilities include:

• Leading the air import and export team day to day
• Making sure shipments are booked, picked up, documented, tracked, billed, and handled properly
• Keeping customer service standards high, especially when timelines are tight or issues come up
• Creating, updating, and improving SOPs for air freight activity
• Reviewing processes and finding practical ways to make the department more accurate, efficient, and consistent
• Working with airlines, cartage providers, contractors, vendors, and suppliers to maintain pricing and service expectations
• Reviewing rates, service levels, and vendor performance on an ongoing basis
• Hiring, training, coaching, and guiding team members
• Giving feedback, managing performance, and helping employees grow into stronger contributors
• Delegating work and making sure the team has proper coverage across key tasks
• Staying on top of reports, time records, administrative follow-up, and internal deadlines
• Joining customer meetings and sales visits when your operational knowledge can help move the conversation forward
• Looking for ways to grow business through additional services, trade lanes, or modes
• Supporting monthly and annual revenue goals
• Representing the company at trade shows, seminars, or networking events when needed
• Keeping communication professional, clear, and proactive with everyone involved