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Chief Operating Officer

Greater Toronto Area
Job ID 10563

Company Description

A privately held industrial services business with multiple operating locations is entering a phase where operational precision becomes the differentiator.

The foundation is strong. Customers are established. The business continues to grow.

The next step is about tightening execution across locations, improving consistency, and ensuring that performance scales alongside revenue. The leadership team is aligned on where the business is going and is looking to add a senior operator who can bring structure, clarity, and accountability across the organization.

Compensation

The compensation structure is designed for someone who is expected to make a meaningful impact.

  • Base Salary: $160,000 – $210,000
  • Performance Bonus: Tied to EBITDA and operational performance
  • Vehicle: Allowance or company-provided
  • Benefits:
    • Healthcare
    • Dental
    • Vision
  • Retirement Program: Employer-supported savings plan

The Opportunity

This role carries full responsibility for how the business runs day to day across multiple locations.

The environment is service-driven, with a significant portion of the workforce focused on field-based and shop-based execution. Success in this role comes from understanding how to support, schedule, and optimize that type of workforce while maintaining strong customer service levels and operational efficiency.

The immediate focus is on bringing greater alignment across branches, improving visibility into performance, and reinforcing consistency in how work is executed. There is already a solid base to build from. The opportunity lies in refining it, standardizing where it makes sense, and introducing the kind of operational discipline that drives measurable results.

You will work closely with senior leadership, with a clear line of sight between operational decisions and financial outcomes.

Position Description

A key aspect of the role involves ensuring that field and shop operations are properly supported, efficiently scheduled, and operating with consistent standards across locations.

Oversight spans all core operational functions, including:

  • Service operations, dispatch, and workflow coordination
  • Parts, inventory, and pricing practices
  • Fleet and asset utilization
  • Branch-level reporting and performance management
  • Alignment between sales activity and operational capacity
  • Safety, compliance, and operating standards
  • Systems adoption, including CRM and process tools
  • Ongoing process improvement and standardization

 

WHAT SUCCESS LOOKS LIKE (FIRST 12 MONTHS)

Within the first year, the impact of this role will be visible in how the business operates day-to-day. The business feels more structured without losing its pace or flexibility.

  • Branch performance is easier to measure and compare
  • Service flow is more predictable, with fewer bottlenecks
  • Scheduling and utilization of technical teams improves
  • Inventory and pricing decisions are more controlled and consistent
  • Leaders across locations are aligned around the same expectations

Experience

  • Leadership experience across multiple operating locations
  • Background in a service-oriented, operationally intensive business with field-based and/or shop-based teams
  • Proven ability to improve margins, utilization, and workflow efficiency
  • Experience building or refining operating systems and processes
  • Track record of leading both management teams and frontline operational staff

Qualifications

  • Strong operational and commercial awareness
  • Clear understanding of how to manage and optimize service delivery environments
  • Comfortable working with data to guide decisions
  • Able to move between high-level planning and day-to-day execution
  • Direct, steady leadership style with a focus on accountability

Education

Post-secondary education in business, engineering, or a related field is an asset.

Additional Information

Date Posted: April 24, 2026
Job Type: On-Site, Permanent, Full-Time
Industries: Machinery
Job Categories: Senior Management
Manages Others: No
Required Travel: Yes
Relocation Assistance: No
Keywords:

Learn More About the Recruiter

Leslie Pittman

Leslie has a passion for exceeding internal and external client expectations, on a consistent basis. Her clients’ needs could range from permanent staffing to temporary contract staffing. No stone will be unturned to meet order fulfillment. With a vast knowledge of contract and project based positions, she can deliver numerous types of strategic staffing solutions within any sector of your organization.

How to Apply

Please click on the “Apply” button located elsewhere on this job posting (preferred) or email your resume to:
lpittman@stoakley.com

Existing Vacancy

This is a critical role within the organization and, following the recruitment and selection process, the selected candidate should expect to receive an offer promptly.

Use of Artificial Intelligence

We do NOT use artificial intelligence to screen, rank, or select candidates. The merits of every single application will be judged by a human. AI may be used to craft correspondence or write a job posting, but never in the decision-making as to candidate suitability.

About Stoakley-Stewart Consultants

Stoakley-Stewart Consultants Ltd. is an Executive Search/Recruiting Firm with an impressive domestic presence and strong international reach. We opened our doors in 1977 and have grown to be one of the most successful employment agencies in Canada. We house a team of top-notch consultants, each acting as a subject matter expert in their chosen field. As a result, we provide professional recruiting services to clients and candidates in a variety of industries. This expansive breadth of experience allows us, as a firm, to satisfy all of your hiring/employment needs.

Stoakley-Stewart Consultants Ltd. is committed to providing an inclusive and accessible recruitment experience. We consider all qualified individuals for client introduction and employment opportunities without regard to characteristics protected by applicable human rights legislation.

Accommodations are available upon request for applicants with disabilities throughout the recruitment, assessment, and selection process. If you require accommodation, please advise your Stoakley-Stewart recruitment consultant and we will work with you to meet your individual accessibility needs.

See ALL of our open jobs at: https://www.stoakley.com/opportunities/

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