Project Manager – Restoration Services

Reporting to senior operational leadership, the Project Manager is a key member of the restoration team and takes ownership of assigned property-loss projects from initial response through completion.

The role combines project management, customer communication, estimating, scheduling, financial control, trade coordination and team leadership. Success requires the ability to keep many moving parts aligned while delivering a strong customer experience and protecting project quality and profitability.

• Project leadership and performance. Take ownership of assigned restoration files and contribute to annual sales, operational performance and customer-experience objectives.
• Customer and adjuster communication. Maintain clear, timely and professional communication with homeowners, insurance adjusters and other project stakeholders throughout the life of the claim.
• Project coordination. Work effectively with Project Coordinators and ensure they have the information, resources and direction required to fulfill their responsibilities.
• Emergency-response management. Coordinate and lead mitigation resources based upon the requirements of individual emergency claims and ensure expectations are clearly established and delivered.
• Estimating and scope management. Ensure emergency and building estimates accurately reflect the required scope of work while supporting appropriate project margins.
• Scheduling. Develop and maintain formal project schedules designed to maximize efficiency, productivity and profitability while keeping projects moving forward.
• Trade partner management. Build and maintain a dependable network of qualified trades and ensure completed work conforms to approved scopes and work orders.
• File management and compliance. Maintain accurate and current information within applicable restoration-management and insurance-industry systems and ensure projects meet required Service Level Agreements.
• Customer experience and quality. Deliver a consistently high standard of workmanship, communication and service designed to produce strong customer-satisfaction outcomes.
• Financial follow-through. Ensure invoicing is prepared promptly following project completion and support the timely settlement of accounts receivable.
• Safety and regulatory compliance. Apply a working knowledge of Ontario occupational health and safety and employment standards requirements and follow applicable company, provincial, federal and municipal guidelines.
• Team contribution. Operate as a leader within the organization and contribute to a culture of accountability, collaboration and continuous improvement.